Refund policy

Due to the intimate and handcrafted nature of our cosmetics, body oils, and bath products, Maraé & Co. cannot accept returns or exchanges on opened, unsealed, or used items for safety and hygiene reasons.

DAMAGED OR DEFECTIVE ITEMS

We take immense care in handcrafting and packaging your curated luxury boxes. If your item arrives damaged, leaking, or defective, please contact us within 7 days of delivery at [Your Info Email Address] with your order number and clear photographic proof of the damaged item and packaging. We will gladly arrange for a replacement or a store credit.

CANCELLATIONS

Orders can only be canceled within 24 hours of placement, provided they have not yet entered our fulfillment and shipping pipeline. Once a tracking number is generated or an order is shipped, the sale is final and cannot be canceled or modified.

REFUNDS

Approved refunds for damaged goods will be processed back to your original method of payment within 5-7 business days. Please note that original shipping costs are non-refundable.